Customer Charter

Hackersons Multimedia is committed to providing the highest levels of customer service, as embodied in our Customer Charter:

Communication

We are on hand to answer enquiries from Monday to Friday between 09:00 and 18:00 hrs, and you can contact us by telephone (07855 979494) or email us.

Accuracy

We will provide clear, complete and accurate information on our products, services and pricing by phone, email, on our website or by post.
We will provide accurate bills - which are easy to understand and provide the detail you need.

Performance

We will ensure we are responsible and accountable for the quality of every aspect of our work.
We will continuously enhance the network to ensure that the service we provide meets and exceeds your expectations.
We will work with you to correct any problem and take action to ensure that it does not recur.

Honesty and Integrity

We are honest, friendly and courteous, treating all Customers as valued customers.

Privacy and Security

We will treat your personal information in the strictest confidence, ensuring that details of your service are only discussed with you or an authorised representative.
All credit/debit card details given over the Internet are encrypted and securely protected in accordance with the Data Protection Act 1984.
No personal or financial details are left unencrypted on a remote server, and such details are never sent by Internet e-mail.